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Product Help | KitchenAid Canada

Connection Error - Mobil App Error Message

Mobile App "Connection Error" Error Message for KitchenAid Appliances

If you have received a "Connection Error" error message while trying to connect your KitchenAid appliance with scan to connect method, it means your appliance failed to connect to the KitchenAid cloud.  


  1. Is the home router connected to the internet? Using your mobile device, confirm by searching for something via a web page.  Ensure your mobile device is only connected to your home router 2.4 network (cellular turned off).  If the page you are searching for doesn't display, try resetting your router. If you continue to have, issues contact your internet provider. 

  2. Try a new connection method.  If you were unable to connect via the mobile app, try using one of these alternate connection methods.  CLICK HERE for directions

  3. Give it time. The KitchenAid cloud could be delayed in setting up your new appliance. Wait 10-15 minutes, connect your mobile device to your 2.4 networks, and try adding the appliance again. If you continue to have issues, the KitchenAid cloud may be temporarily down for maintenance. Wait for 2 - 4 hours and try adding the appliance again. CLICK HERE for the step by step instruction for connecting your appliance. 

  4. Is your security set too high? If the firewall setting on your home router is too restrictive, the appliance may not be able to communicate through the router to the internet. Call KitchenAid to get details on what needs to be changed.   CLICK HERE for system requirement information

  5. If the appliance was already connected and shows offline in the mobile app, perform the following: Reboot the system.  Sometimes cycling power to the appliance will refresh the system and allow for connection.  To cycle power; unplug the appliance or disconnect power at the circuit breaker for 2 minutes.  Reconnect power to the appliance and try connecting again. If the appliance does not reconnect automatically, then click on the appliance in offline status in your app and follow instructions. Or CLICK HERE for the step by step instruction for connecting your appliance. 

Need additional help?

If you need additional help with your connected appliances please contact us at 1-877-559-2603.​​​​

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.



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