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Product Help | KitchenAid Canada

Not Making Ice - Exisiting Installation - Built-In Refrigerator

Possible Solutions

Is the ice maker turned on?

Check to make sure the ice maker is turned "on".  For instructions on turning the ice maker "on" and "off" please see reference the Owner's Manual.

Does your water filter need to be replaced?

A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and dispenser, which will result in small ice cubes, low ice production or decreased water flow.  If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:

  1. Dispense water using the water dispenser and note the amount of water flow.
  2. Remove the filter. The filter is located either in the base grille or inside the refrigerator compartment.
  3. Dispense water with the filter removed. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.

If the filter is clogged and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  The air in the water system may cause dripping at the dispenser or small/hollow ice cubes. 

CLICK HERE for more information on how to flush the water system.

CLICK HERE to watch a video on how to flush the water system. 

Is the water filter installed correctly?

If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause small ice cubes, low ice production or no ice production. 

CLICK HERE for additional information on how to install your water filter. 

NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned. 

Is your filter marked with KitchenAid or EveryDropTM

Filters with KitchenAid or EveryDropTM are Certified Genuine Parts. Please note that the use of a Certified Genuine filter is recommended for maximum refrigerator performance.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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