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Product Help | KitchenAid Canada

Food Freezing in Refrigeration Section - Side by Side Refrigerator

Possible Solution

Is the ice maker turned on?

Verify that the ice maker is turned on. If the water supply is not connected to the water supply line turn the ice maker off.  

If the ice maker remains on and not connected to water supply the following could potentially happen:

  • The ice maker will continue to try to make ice, causing a  buzzing sound 
  • The refrigerator section to maybe too cold
  • Freezer section may be too cold
  • The food in the crisper drawers may freeze

CLICK HERE for more information on how to turn the ice maker on.

CLICK HERE to watch a video on How to Reset the Ice Maker.

Do the controls need to be adjusted?

You may need to adjust the freezer controls to a warmer setting to accommodate the surrounding conditions and appliance usage.   A freezer that is set too low can cause the refrigerator section to be too cold as well, as air flows between both compartments. 

After adjusting the controls check the area again in 24 hours.  Controls are preset at the factory for normal household usage. If the refrigerator is being used accordingly, ensure that control is still set at the recommended factory settings; 37 degrees Fahrenheit for the refrigerator and 0 degrees Fahrenheit for the freezer. Refer to the Owner's Manual for settings.

Is food blocking the air vents?

In order to ensure proper temperature, you need to allow room for proper airflow between the freezer and refrigerator compartments. Cool air enters and exits the refrigerator compartment from the freezer compartment through vents. Depending on your model, these vents are in different locations.

Locate the vents in both the freezer and refrigerator compartments and ensure that there is nothing blocking the airflow around the shelving and/or the back wall of the refrigerator. Items placed directly in the airflow from the freezer compartment to the refrigerator compartment may freeze. Do not place temperature-sensitive items, such as eggs and liquids, in these areas.

CLICK HERE for additional information


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